Complaint Policy
If students have any complaints concerning American Sentinel University programs, they should contact:
Mary Adams
President
American Sentinel University
2260 South Xanadu Way, Suite 310
Aurora, CO 80014
Tel. 303.991.1575
mary.adams@AmericanSentinel.edu
Students residing in the state of Wisconsin: If a complaint is not settled at the institutional level, the student may contact the Wisconsin Educational Approval Board, P.O.Box 8696 Madison, WI 53708-8696, Telephone: 608-266-1996
Students residing in the state of Maryland: The institution is subject to investigation of complaints by the Office of the Attorney General of the Maryland Higher Education Commission.
Arbitration
Any disputes or claims (including any claims against American Sentinel or its officers, trustees or employees shall be resolved by arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. Judgment on any award by the arbitrator may be entered in any court having jurisdiction. Because such a transaction involves interstate commerce, the Federal Arbitration Act and related federal judicial procedure govern . Any dispute subject to arbitration will not be adjudicated as a class action or a consolidated class arbitration proceeding either in court or under the rules of the American Arbitration Association. A student’s responsibility to pay administrative fees, filing fees, processing fees, arbitrator compensation and services charges for arbitration proceedings conducted by the American Arbitration Association will be limited to no more than $125 for claims under $10,000 and $375 for claims between $10,000 and $75,000, or for claims not seeking monetary compensation. The arbitrator is allowed to ignore this limit, except as prohibited under applicable arbitration rules, should the arbitrator find that the student filed a frivolous claim(s) or unnecessarily delayed the arbitration proceedings. Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content or results of any arbitration conducted pursuant to this provision without the prior written consent of both parties.
