Impact of Individualized Queuing at Outpatient Dialysis Clinic

Impact of Individualized Queuing at Outpatient Dialysis Clinic

The purpose of this study was to measure the effect on urea-reduction ratios (URR) of individualized patient queuing in an end-stage renal disease (ESRD) clinic. In an effort to improve patient outcomes, the clinics leadership converted patient scheduling to an evidence-based model utilizing Little’s (2011) theorem as a framework for the change. The new schedule was implanted over a defined two-month period. This quantitative retrospective review compares the mean patient data from the pre-schedule change period, to the post schedule change period.